About Us

Western Health manages three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. It also operates the Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a culturally diverse population of more than 1 million people. We have 7,000 employees who are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES).

Our continued growth has seen the addition of a new purpose built, multi-storey Joan Kirner Women's and Children's at Sunshine Hospital.

About the Role

An opportunity exists for a patient liaison officer (PLO) to join the existing PLO team in Revenue Services – Finance at Western Health.  The position is fulltime, Tuesday – Saturday, 10:00am-6.30pm, located at the Sunshine Hospital. This position requires the staff member to be available to cover leave arrangements at the Footscray hospital should this be required.

Duties

Communicating with patients, family, carers and hospital staff, the primary role of the PLO is to determine the correct patient classification (including Medicare ineligible patients), obtain patient information such as patient health insurance fund details and promote patients to use their private health insurance. In addition, the PLO role will be responsible for the revenue recovery of Medicare Ineligible patients; this role actively promotes patients to pay upfront for their hospital journey in a timely manner in order to satisfy revenue department requirements.   This position contributes significantly to increasing revenue for the organisation. 

Skills & Experience

The successful applicant will have demonstrated ability to perform in a high volume, fast paced demanding environment with proven capacity to show initiative, problem solve and prioritise, as well as demonstrating accuracy and attention to detail, as well as:

• Outcome driven with strong ability to formulate strategies to address arising issues.
• Demonstrated self- motivator and excellent organisational and time management skills, with the ability to work independently in a proactive manner. Also, an effective team player with the capacity to be flexible, making a positive contribution to the team.
• Excellent interpersonal and sound negotiation skills, with the capacity to successfully relate to a culturally diverse patient cohort.
• Demonstrated commitment to patient service.
• Demonstrated ability to manage conflict of resources and hospital priorities.
• Computer literacy and ability to adapt to new software applications as required and assist with the delivery of outcomes for monthly reporting.

Benefits

We offer a wide range of benefits such as:

• Work-life balance
• Professional development and career advancement opportunities
• Salary packaging including novated vehicle leasing
• Onsite fitness clubs
• Culturally safe and respectful environment
• Access to an Employee Assistance Program

Culture

At Western Health, we value our employees and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a Working With Children’s Check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies.