About Us

Western Health manages three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. It also operates the Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a culturally diverse population of more than 800,000 people. We have more than 6,700 employees who are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES).

Our continued growth will see the completion of a new purpose built, multi-storey Joan Kirner Women's and Children's Hospital.

About the Role

Western Health Finance is seeking an experienced administration officer who is enthusiastic, has good work ethics, can work unsupervised and presents with a personality that affords them the ability to integrate well and contribute to the Accounts Administration Team.

As a casual employee, covering leave requirements, you will be required to assist with a number of different tasks in all areas of the administration accounts team, including the Patient Liaison officer role across campus

Duties

• Talking to patients and/or their carers regarding cost for service or their private health insurance eligibility.
• Liaising with Doctors and nursing staff regarding patient’s admission and account requirements and documentation.
• Liaising with private health funds regarding patient claims, eligibility and collections.
• Generating patient invoices for multiple entities such as TAC, Worksafe, private health insurers and travel funds.
• Handling patient enquiries via telephone, email and face to face.

Accounts receivables or health industry experience is not necessary however to be eligible for this position you MUST be able to demonstrate the following:

• Excellent computer literacy - MS Office as a minimum
• Strong experience in data entry and administrative tasks
• A flexible, “hands-on,” proactive approach, with really good attention to detail
• Excellent communication skills with the ability to assist, screen and intercept telephone calls and ability to liaise face to face and via email with multiple individuals from the health sector, patients and their carers.
• Previous experience working in an administrative role
• Excellent customer service skills

This position would suit someone looking for a challenging and diverse role. This position is a great opportunity to gain some expert knowledge of accounts receivables and administration in the health sector. It would suit someone returning to work or an individual with real flexibility and seeking an opportunity to learn all facets of accounts receivables in a hospital environment.

In return, you will be rewarded with the opportunity to join a friendly team environment with a well-established health organisation with the potential for long term and permanent career stability.

If you are customer friendly and are willing to go the extra mile then please get in touch.

Benefits

We offer a wide range of benefits such as:

• Work-life balance
• Professional development and career advancement  opportunities
• Salary packaging including novated vehicle leasing
• Onsite fitness clubs
• Culturally safe and respectful environment
• Access to an Employee Assistance Program

Culture

At Western Health, we value our employees and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a working with children’s check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies