About Us

Western Health manages three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. It also operates the Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a culturally diverse population of more than 800,000 people. We have more than 6,700 employees who are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES).

Our continued growth will see the completion of a new purpose built, multi-storey Joan Kirner Women's and Children's Hospital.

About the Role

• Operations Manager–Aged Care and Subacute Services
• Full-time, Permanent
• HS6

Western Health currently has an exciting opportunity for a highly motivated individual to join Western Health’s Division of Aged Care and Subacute Services in the role of Operations Manager- Aged Care and Subacute Services.

The Division of Aged Care and Subacute Services provides quality health care for patients across acute and subacute aged care and rehabilitation services. Aged Care and Subacute Services play an integral role within the health care continuum, supporting patients to maximise their independence and functioning and, in doing so, minimise long-term health and community care needs. This diverse group of services is fundamental in promoting effective and seamless services across the care continuum.

Aged Care and Subacute Services include the inpatient Acute Aged Care, Ortho-Geriatric, Geriatric Evaluation and Management (GEM), Rehabilitation, Palliative Care and Transition Care Services. To ensure that patients have appropriate and timely access to these services, the Division also provides a Subacute and Nonacute Assessment and Pathways (SNAP) service to facilitate pathways to the right care setting.

The Operations Manager is integral to the leadership team within the Division and is responsible and accountable for the delivery of Best Care and effective and efficient operational, financial and clinical governance in their designated portfolios.

To be successful, you will need to have a proven track record of effective management in large complex health services and a passion and commitment for the delivery of high quality, safe patient centred care. 

  The successful candidate will:

• Ensure that the Division has visibility of its performance against clinical and operational key performance indicators, monitor performance and identify areas for review and analysis, and lead implementation of strategies to ensure the Division achieves its key fiscal and operational deliverables.
• Systematically review models of care and service delivery within the Division of Acute Aged Care and Subacute Services and oversee the development and implementation of services which are safe, effective, co-ordinated, and responsive and ensure that the patient is at the centre of their care.
• Actively contribute to the development of the Division's Quality Plan and the achievement of significant standards of performance benefiting the entire organisation and utilise 'Best Care' principles to assist in developing strategies that support quality assurance for the Division
• In partnership with the Division’s Management Team develop a sustainable and proactive approach to engaging patients, families, carers and the wider Western Health community in providing feedback to inform the development of the Division's Quality Plan.
• Oversee the implementation of a Divisional communication strategy, aligned with Western Health's overarching communication framework, to promote 'Best Care' principles across the Division.
• In collaboration with the Division's Quality Manager, Clinical Managers and the Western Health Patient Liaison representatives, assist in developing responses to complex complaints and monitor all compliments and complaints to ensure that these inform the Division's quality improvement strategies.

Benefits

We offer a wide range of benefits such as:

• Work-life balance
• Professional development and career advancement opportunities
• Salary packaging including novated vehicle leasing
• Onsite fitness clubs
• Culturally safe and respectful environment
• Access to an Employee Assistance Program

Culture

At Western Health, we value our employees and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a working with children’s check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies.