About Us
Western Health manages three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. It also operates the Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a culturally diverse population of more than 800,000 people. We have more than 7,200 employees who are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES).

Our continued growth will see the completion of a new purpose built, multi-storey Joan Kirner Women's and Children's Hospital.

About the Role

The Division of Quality, Safety and the Patient Experience is looking for a motivated and dynamic individual to join the Patient Representative team for a short term period - 20/8/2018 to 24/11/2018. The successful applicant will be backfilling a period of long service leave.

The Patient Representative team are the primary liaison group between, patients and the health service at Western Health. The Patient Representative Team manages the patient/consumer feedback system at Western Health.

Duties

The successful applicant will be required to;

• Take phone calls from patients who would like to provide feedback to the health service.
• Correspond with patient who provide the health service with feedback via e-mail.
• Coordinate responses to patient complaints, where possible resolving the issue of the patient.
• Use the feedback module of the Victorian Health Incident Management System (VHIMS) system to manage all feedback from patients.

Skills & Experience

The successful candidate will possess:

• Excellent communication skills.
• A significant understanding of the operational workings of a large metropolitan health service.
• Excellent time management and the ability to work with autonomy.

Only applicants with a clinical qualification will be considered.

Benefits

We offer a wide range of benefits such as:

• Work-life balance
• Professional development and career advancement opportunities
• Salary packaging including novated vehicle leasing
• Onsite fitness clubs
• Culturally safe and respectful environment
• Access to an Employee Assistance Program

Culture

At Western Health, we value our employees and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a working with children’s check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies