Position Details
Reference Number 35010
Position Title Operations Manager - Emergency Services
Employment Type Permanent Full Time
Location Sunshine Hospital
Position Summary

About Us
Western Health manages three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. It also operates the Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a culturally diverse population of more than 1 million people. We have 7,000 employees who are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES).

Our continued growth has seen the addition of a new purpose built, multi-storey Joan Kirner Women's and Children's at Sunshine Hospital.

About the Role

  • Operations Manager | Division of Emergency, Medicine & Cancer Services
  • Key leadership role
  • Highly influential management appointment
  • Opportunity to be part of the Sunshine Hospital Emergency Department expansion

Have you got the passion, motivation and dedication to make a difference to patient care?

Western Health currently has an exciting opportunity for a highly motivated individual to join Western Health’s Division of Emergency, Medicine & Cancer Services in the role of Operations Manager - Emergency Medicine Program.

The Division of Emergency, Medicine and Cancer Services provides quality health care for patients across all Western Health campuses including Footscray Hospital, Sunshine Hospital, Sunbury Day Centre & Williamstown Hospital.

The program responsibility for this role includes but is not limited to Emergency Medicine which includes the responsibility of and accountability for three Emergency Departments, located at Footscray, Sunshine and Williamstown campuses that see and treat over 120,000 patients per year.

The Operations Manager is integral to the divisional leadership team and is responsible and accountable for the delivery of Best Care.

To be successful, you will need to have a proven track record of effective leadership and management in large complex health services and passion and commitment for the delivery of high quality, safe patient centred care. 

Key areas of focus for the role include:

  • Ensuring that the Division has visibility of its performance against clinical and operational key performance indicators, monitor performance and identify areas for review and analysis, and lead implementation of strategies to ensure the Division achieves its key fiscal and operational deliverables.
  • Systematically review models of care and service delivery within the division and oversee the development and implementation of services which are safe, effective, co-ordinated, and responsive and ensure that the patient is at the centre of their care.
  • Actively contribute to the development of the Division's Quality Plan and the achievement of significant standards of performance benefiting the entire organisation and utilise 'Best Care' principles to assist in developing strategies that support quality assurance for the Division
  • In partnership with the Division’s Management Team develop a sustainable and proactive approach to engaging patients, families, carers and the wider Western Health community in providing feedback to inform the development of the Division's Quality Plan.
  • Oversee the implementation of a Divisional communication strategy, aligned with Western Health's overarching communication framework, to promote 'Best Care' principles across the Division.

To be successful in the role you will:

  • Be an experienced clinical leader, capable of engaging staff
  • Demonstrate a consistent record of delivering operational and clinical KPIs
  • Be highly accountable and demonstrate a strong, supportive and engaging leadership style
  • Be passionate about patient care and clinical outcomes
  • Have effective relationship management skills
  • Have a proven track record in achieving excellence in clinical service provision
  • Have a contemporary knowledge of best practice trends
  • Be able to demonstrate recent success in building and leading teams


We offer a wide range of benefits such as:

  • Work-life balance
  • Professional development and career advancement opportunities
  • Salary packaging including novated vehicle leasing
  • Onsite fitness clubs
  • Culturally safe and respectful environment
  • Access to an Employee Assistance Program


At Western Health, we value our employees and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a Working With Children’s Check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies

Selection Criteria
Contact Person Maree Pane
Contact Number 0466673930
Contact Email maree.pane@wh.org.au
Closing Date 25/07/2019
Position Description Operations Manager - Emergency Medicine and Cancer Services.doc
Application Guide click here to view
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