Position Details
Reference Number 33392
Position Title Strategy & Service Improvement Lead
Employment Type Permanent Full Time
Location Western Health
Position Summary

About Us

Western Health manages three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. It also operates the Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a culturally diverse population of more than 800,000 people. We have more than 6,700 employees who are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES).

Our continued growth will see the completion of a new purpose built, multi-storey Joan Kirner Women's and Children's Hospital.

About the Role

The Strategy & Service Improvement Lead will work with the Community Services Senior Leadership Team to identify opportunities for improvement and system redesign. Reporting to the Director of Community Services, this position will be responsible for developing business cases, research proposals and grant funding applications utilising evidence based practice. Working with the Managers of the services, this position will assist in the development of key measures of success for Community Services programs.

Responsibilities include, but are not limited to:

  • Lead and work in collaboration with the Senior Leadership Team to deliver sustainable improvements that will enhance patient care and patience experience (develop implementation plans for improvement)
  • Drive the delivery of projects during the programme and project lifecycle, including evaluation phases, ensuring key learning’s are shared with colleagues in order to support on-going improvements in approach across the team
  • Build capability across Community Services by providing education and training in service improvement and business transformation methodologies (project management, Lean, service redesign)
  • Involve patients, carers, and users in projects, where appropriate
  • Responsible for project plans that demonstrates improved performance in terms of quality, safety, people, cost and delivery
  • To mediate between parties with conflicting interests and negotiate quality solutions that are agreeable to all parties
  • Identify and build effective relationships with all stakeholders involved in the provision of care and work constructively with individuals and teams to ensure that the goals and priorities of service improvement are clearly understood
  • Lead the implementation of ICT system improvements including Electronic Medical Record (EMR) improvement and logistic systems relevant to Community Services
  • Work closely with Data Management Lead and Business Analyst


We offer a wide range of benefits such as:


  • Work-life balance
  • Professional development and career advancement opportunities
  • Salary packaging including novated vehicle leasing
  • Onsite fitness clubs
  • Culturally safe and respectful environment
  • Access to an Employee Assistance Program


At Western Health, we value our employees and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a working with children’s check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies.

Selection Criteria Essential: Must have previous experience in health related field
Essential: Must have led significant change in the past
Essential: Must have project management experience
Contact Person Cherie Hunter
Contact Number 0466771635
Contact Mobile Number 0466771635
Closing Date 23/10/2018
Position Description Strategy Service Improvement Lead PD September 2018.pdf
Application Guide click here to view
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