About Us

Western Health manages three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. It also operates the Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a culturally diverse population of more than 1 million people. We have 7,000 employees who are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES).

Our continued growth has seen the addition of a new purpose built, multi-storey Joan Kirner Women's and Children's at Sunshine Hospital.

About the Role

Patient Representative – Division of Quality, Safety and Patient Experience

This is an exciting time to be joining the Quality, Safety and Patient Experience team at Western Health with the opening of the Joan Kirner Women's and Children's service, a Level 6 maternity service, in May 2019 and planned development of the new Footscray Hospital.

At Western Health we are committed to high quality care that is person-centred, co-ordinated, right and safe – we are committed to Best Care. The Patient Representative functions as part of a multidisciplinary team responsible for supporting the strategy, culture and organisational quality systems needed to meet our commitment to Best Care.

The Patient Representative works collaboratively with senior managers, clinical/non-clinical staff and consumers to ensure that Western Health has an effective, co-ordinated, organisation-wide approach to managing patient, consumer and carer feedback.  The primary focus of this work is patient experience in addition to promotion and support of quality improvement and clinical governance.  The Patient Representative plays a role in ensuring that Western Health’s approach to managing patient, consumer and carer feedback remains contemporary, focused and patient-centred.

Benefits

We offer a wide range of benefits such as:

• Work-life balance
• Professional development and career advancement opportunities
• Salary packaging including novated vehicle leasing
• Onsite fitness clubs
• Culturally safe and respectful environment
• Access to an Employee Assistance Program

Culture

At Western Health, we value our employees and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a Working With Children’s Check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies