Position Details
Reference Number 32672
Position Title Revenue Services Officer
Employment Type Permanent Part Time
Location Western Health
Position Summary

About Us

Western Health manages three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. It also operates the Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a culturally diverse population of more than 800,000 people. We have more than 6,700 employees who are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES).

Our continued growth will see the completion of a new purpose built, multi-storey Joan Kirner Women's and Children's Hospital.

About the Role 

An opportunity exists for an experienced Accounts Receivable officer to join our Revenue team in Finance at Western Health. This role is for a part time (4 day week) position.

The successful applicant will have demonstrated experience in a high volume accounts receivable environment. With previous billing and debt collection practice including experience in patient account enquiries, liaising with health funds, insurance companies and third party debtors.  Previous experience with billing of private and Medicare Ineligible health funds will be looked upon favourably.  The role includes working closely with Medicare Ineligible patients billing and collection portfolio.  The successful candidate will work under the direction of the Team leader and Revenue manager.  You will have advanced communication skills and a customer service oriented approach. The candidate will also possess high level computer skills, exposure to billing, collection systems and Excel.

Successful candidates who are selected for an interview may be required to undergo an aptitude test.  Further details will be provided to the candidate if they are selected. 

To be successful for this role, you must have the following skills and experience:

  • Must have previous experience working in a health accounts or hospital environment
  • High level accuracy & attention to detail, excellent numeric skills and ability to prioritise tasks
  • Excellent computer skills and intermediate excel skills
  • Ability to work in a team
  • Excellent communication skills, with a professional telephone manner

Desirable experience:

  • Knowledge of patient billing, health fund contracts and member eligibility
  • Knowledge of iPM and/or account receivables software

The position is part time, 8:00am-4.30pm, 4 days a week, located at the Footscray Campus.


We offer a wide range of benefits such as:

  • Work-life balance
  • Professional development and career advancement opportunities
  • Salary packaging including novated vehicle leasing
  • Discounted Onsite car parking
  • Onsite fitness clubs
  • Culturally safe and respectful environment
  • Access to an Employee Assistance Program


At Western Health, we value our employees and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a working with children’s check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies.

Selection Criteria
Contact Person Ashlea Cooper
Contact Number 83456262
Closing Date 17/07/2018
Position Description Revenue Services Officer Job Description.pdf
Application Guide click here to view
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