About Us

Western Health manages three acute public hospitals: Footscray, Sunshine and Williamstown Hospital. It also operates the Sunbury Day Hospital, Transition Care at Hazeldean and a range of community based services. We care for a culturally diverse population of more than 800,000 people. We have more than 6,700 employees who are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES).

Our continued growth will see the completion of a new purpose built, multi-storey Joan Kirner Women's and Children's Hospital.

About the Role

The Casual Administration Assistant provides administrative assistance and support to the Western Health Emergency, Medicine and Cancer Services Administration team during periods of annual, personal and long service leave. The services they will be required to cover include: Endocrinology and Diabetes, Gastroenterology, Endoscopy Bookings Office, Renal Home Therapies, HITH, MADU and Medical Bookings.

This position will also provide clerical and administrative support/ assistance to the Head of Unit and Clinical Nurse Manager of the service. The role requires a high level of efficient and effective administrative skill and the ability to be flexible and adaptable in order to complete duties in accordance with the changing requirements of the service.

The Administration Officer will demonstrate a strong customer focus in all their interactions with patients and their family members / support persons, Western Health staff and external service providers.

Duties

• Receptionist duties, answering phones, directing enquiries / calls to the appropriate staff member,
• Booking patients for inpatient services, outpatient clinics, appointments and procedures
• Completion of all billing in a timely manner,
• Filing, and the maintenance of accurate databases
• Ordering and maintenance of appropriate levels of supplies

Skills & Experience

• Highly developed customer service skills
• Effective communication and inter-personal skills
• Excellent computer & keyboard skills
• Ability to adapt and flexible to change
• Concise written and verbal communication skills
• Is attentive to details
• Available for school  holiday periods
• Is eligible to work in Australia

Benefits

We offer a wide range of benefits such as:

• Work-life balance
• Professional development and career advancement opportunities
• Salary packaging including novated vehicle leasing
• Onsite fitness clubs
• Culturally safe and respectful environment
• Access to an Employee Assistance Program

Culture

At Western Health, we value our employees and provide them the opportunity to grow and develop.  Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience. Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation status clearance and (if applicable) a working with children’s check.

Western Health do not accept unsolicited resumes/applications from Recruitment Agencies